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Please read these Terms and Conditions of sale carefully. By making a purchase on this site you are agreeing to the terms that appear below.
These Terms and Conditions were last updated on 29/04/2022.
1. Terms & conditions
1.1 These Terms and Conditions of sale apply to all Raw Art sales.
1.2 In these terms and conditions ‘Company’” means Raw Art, ‘Customer’ means the person or company purchasing the art.
1.3 The Terms of sale are taken as the latest published terms at the time of sale.
2. Prices
2.1 The price of goods is as published on the website at time of order confirmation. This is when you have entered all delivery and payment details and are proceeding to confirm the order.
2.2 All prices are exclusive of any delivery/postage and packing charge, which is shown separately.
2.3 Raw Art reserves the right to change any price by publishing the amended price on the website.
3. Payment
3.1 Payment must be made for all orders prior to any order being dispatched. Payment must be made either by credit card, debit card or PayPal.
3.2 All payment details supplied will be subject to third party (PayPal/Stripe payments) security checks, which helps eliminate fraud. All payment details supplied must be correct, otherwise we reserve the right to refuse an order for failing to adhere to basic credit card security measures. This includes providing accurate and up-to-date information, which must include the name and address of the cardholder.
4. Commissions
4.1 If you have ordered a bespoke item, payment must be made prior to the order being dispatched.
4.2 For all commissions, a minimum of half the agreed fee (minus postage and packing) must be paid before the work is started. Our Raw Art pledge to you is that all work will be completed to a high Art standard on or before the mutually agreed deadline.
5. Delivery
5.1 All orders are despatched via Royal Mail according to our latest delivery charges, except for “local pick up”. Please contact Raw Art before requesting local pick up, to check if it’s the best option for you.
5.2 All orders will be dispatched to the delivery address supplied. For “signed-for” deliveries (mugs, some artwork) a signature will be required for acceptance of the order. Please advise Raw Art if this will not be possible. In the event of a non-delivery due to the customer being unavailable, it is the responsibility of the customer to find a suitable alternative for delivery. Or call your local Royal Mail depot to re-schedule delivery. It’s a faff, but hey.
5.3 Any Express delivery options are offered as additional services, and as such they are non-refundable in the event of an order being returned. The standard delivery option as such forms part of the contract.
6. Cancellation
6.1 Customers have the right to cancel an order before it is dispatched, unless it is a bespoke item or a commission.
7. Refund and returns
7.1 Under the UK Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel. You may cancel your order in writing or by another durable medium, or by returning the products accompanied by a cancellation notice. We allow you to do this up to 14 days from receipt of goods. It is the responsibility of the customer to ensure that the goods are returned to us in perfect condition. The costs of postage for returning the goods are the responsibility of the customer, except in the case of faulty goods. Please contact Raw Art if you would like to return something.
7.2 We are unable to accept returns or issue refunds for any bespoke orders or commissions.
8. Liability
8.1 Raw Art will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
8.2 While Raw Art has taken every care to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness.
9. Privacy
9.1 For full details on our current privacy policy please click here.
10. General
10.1 The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark of Raw Art. All rights are reserved. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without approval from us.
10.2 Use of the Raw Art logo is prohibited without prior permission.
10.3 Use of the images on this website is agreed provided that Raw Art is credited. Thank you.
10.3 The contract between the Company and the Customer shall be governed by and construed in accordance with English Law
11. Lastly
11.1 Sorry this is a bit boring. Thank you for reading through.
